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Nitaqat’s Effect on the Saudi Arabian Restaurant Industry 27 Aug 2013 | 04:01 pm
The Kingdom of Saudi Arabia faces a 12.2 percent unemployment rate, equivalent to that of a nation in the throes of a recession, but the Kingdom’s GDP has quadrupled: from $143 billion in 1999 to $727...
Empathetic Listening: A Crucial Message for Hospitality’s Front Lines 27 Aug 2013 | 02:08 pm
Empathetic listening is the most important skill for your front line employees to master. It’s more than simply hearing a guest’s complaints and acting according to a training manual script – it’s bei...
Stomach Wars: Grocery Stores and Restaurants in Ready-Made Food Fight 24 Aug 2013 | 08:37 pm
Grocery stores have retooled in recent years to gain back market share lost to restaurants. They’re making an aggressive play at clawing back customers by offering services and products from the resta...
#2 on the Menu: Poop Beans a Growing Coffee Trend 21 Aug 2013 | 07:12 pm
Coffee is getting competitive. With a growing coffee trend for the unique and offbeat, restaurants are looking for the newest flavors and boldest methods of brewing to keep guests coming. The rarest b...
Restaurant Reputation: How to Ruin It On Yelp 20 Aug 2013 | 04:27 pm
Your restaurant reputation is a key factor in whether guests visit your business or not. With the ever-increasing virality of online reviews and word of mouth marketing, restaurateurs must be vigilant...
Beer Sommeliers Study Up For New Bar Trend 19 Aug 2013 | 08:51 pm
Much like their wine-enthusiast counterparts, beer sommeliers are making their way up the ranks in this certifiable bar trend. But how can you tell the pros from the cons? Bar Trend Breeds Bar School...
Waist vs. Taste: Get the Skinny on Skinny Cocktails 19 Aug 2013 | 07:13 pm
Skinny cocktails are a hot trend for dieting diners – and sales data indicate the trend is going strong. Restaurants face two main challenges when designing a skinny cocktail menu, but crafty innovato...
Uncle Sam’s New Laws for Nutritional Disclosures at Restaurant Chains 19 Aug 2013 | 02:04 pm
The “health-conscious consumer” trend of seeking nutritional disclosures at restaurant chains has become law in the United States. New legislation requires chains with more than 20 locations to promin...
Restaurant Reputation Gone Wrong: Racist Restaurants 16 Aug 2013 | 11:48 pm
One quick way to damage your restaurant reputation is by overtly excluding an entire race of guests, but that’s exactly what some restaurateurs are doing. Whether it’s decor, ads, uniforms, refusal of...
Waist Not, Want Not: A Global Obesity Trend Takes Shape 14 Aug 2013 | 08:49 pm
Everything’s bigger in Texas – for now – but the rest of the world is catching up to the United States when it comes to obesity and diabetes rates. With the mass exportation of American brands abroad,...
