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Integrity Policies: Intent & Practice 2 Dec 2012 | 02:56 pm

Normal 0 false false false EN-MY X-NONE X-NONE A recent conversation about Integrity Policies of large corporations had me fuming!  Big companies love strict policies that prohibit their manag...

Changing the CTQ (Critical To Quality) 5 Aug 2012 | 12:55 pm

Wonder if you've heard or read about CTQ.  It is a critical part of six sigma jargon and you are unlikely to find anyone who is familiar with six sigma and is not aware of this term.  It's short for C...

Leaders vs. Successful People 16 Apr 2012 | 05:47 am

Did you notice how all successful people seem to qualify as “Leaders”? Leadership seminars often invite personally successful people, even though they may not have led more than their housemaid.  W.....

Less Known Leadership Qualities 2 Nov 2011 | 01:37 am

We all know that Leadership defies formulas – despite the myriad books and articles that keep trying to sell us the newest and latest.  Personally, I'd rather celebrate the great variety of leaders an...

Customer Service and Brand Promise 21 Sep 2011 | 02:07 am

I recently experienced a different kind of customer service.  This was at a popular Italian restaurant called Zachary's Chicago Pizza in Berkeley, CA.  The place is known for its ‘Chicago-style deep d...

Excellence of a different kind… 11 Jul 2011 | 07:10 pm

This happened in Hyderabad, India… My friend from Dubai is on a visit and has a serious stomach upset, thanks to indulging himself in some of this city’s spicy local food.   I take him to the private...

Operations Excellence in Malaysia 14 Apr 2011 | 04:35 am

Let me share with you some instances of operations excellence I witnessed in Malaysia.  All in the public sector or Government offices. The first was a couple of years ago.  I was delivering a sessio...

Tackling Your Organizational Culture 27 Mar 2011 | 10:06 pm

I had an appointment with the Head of HR & Learning of a prominent listed company recently.  Upon announcing myself at the reception, I was told that ‘somebody’ will come down to escort me to the meet...

The Four Wheels of Process 6 Feb 2011 | 01:09 am

Ever wondered what could be the basic building blocks of a business process, the wheels that make it run?  Considering the predominant position processes have in our lives today, it is a concept that ...

VISION -- Oops! There I go again! 13 Jan 2011 | 04:26 am

I find I am not done with the vision thing!  So, this is a follow-up to my previous post! Once we separate Stab (stating the obvious) visions and Real visions, vision and strategy become quite intert...

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