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Contact Centre MasterClass – September 27 Aug 2013 | 05:21 pm
Only three places left for Rod Jones contact centre masterclass Date: 9 – 11 September Venue: Breakwater Lodge in Cape Town. To book your place download this form
SA call centre industry gets a boost 23 Aug 2013 | 03:31 pm
Chosen in 2012 by the UK National Outsourcing Association as its destination of the year, SA has this year received the same honour from the European Outsourcing Association. “The awards provide us wi...
How to Assess BPO Offshore Locations 23 Aug 2013 | 03:29 pm
Recent research by the Outsourcing Unit at the London School of Economics and Political Science developed a framework for assessing country attractiveness of BPO locations. Here Leslie Willcocks, Andr...
Why South Africans are so good at outsourcing – interview with BPeSA CEO, Gareth Pritchard 3 Aug 2013 | 03:32 pm
South Africans have a natural ability as far as listening and generally “being nice” goes. Whether you term it Ubuntu, or natural empathy, it communicates itself over the phone and makes a massive dif...
Masterclass: Take the Highway to becoming a World Class Contact Centre 30 Jul 2013 | 07:16 pm
Attend Rod Jones Masterclass in Cape Town from 9 – 11 September (Only 8 Spaces Left) For a full breakdown of the event download the brochure here More information contact Rod Jones rod@rodjones.co...
dti Director General calls for adoption of Monyetla Programme 24 Jul 2013 | 01:09 pm
‘The Director-General of the Department of Trade and Industry (the dti), Mr Lionel October, has called for the adoption of the Monyetla Work Readiness Programme model to grow the economy and to create...
BPeSA Board member nominated for international award 19 Jul 2013 | 03:24 pm
Well done to SA Commercial’s Renee Keeble who has been shortlisted for the International Women’s Entrepreneurial Challenge 2013 . The award winners will be announced in November at a ceremony hosted i...
Upcoming Events – Mapping the skills development landscape 15 Jul 2013 | 12:31 pm
Join IQ Business on 23 July for this free skills networking session at the Greenpoint Golf Club in Cape Town. For more information on this and other upcoming events click here .
Nelson Hall Webcast – 11 July 10 Jul 2013 | 05:53 pm
NelsonHall’s BPO Index webcast reviews developments in Business Process Outsourcing contract activity in H1 2013 and looks ahead to BPO opportunities throughout 2013. The webcast will assist organiza...
Monyetla Phase 4 Programme 28 Jun 2013 | 03:10 pm
Monyetla Work Readiness Programme Level 3-Phase 4 The dti will be issuing an RFP for 817 learners for the above referred programme. The purpose of this RFP is to make up for the difference to get th...
