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4 ways to develop perseverance in sales 27 Aug 2013 | 12:00 pm
Selling is an effort to beat the odds of rejection. Even top performers don’t close every sale. But they don’t take the rejection personally either. That’s because they follow these tips to develop pe...
From Social Media Hype to Marketing: 3 Steps toward Building Stronger Customer Relationships 27 Aug 2013 | 12:40 am
When 83 percent of online consumers participate in social media, it is no surprise that, like bees to honey, marketers are following suit. According to a recent IBM Unica survey of marketers, 47 perce...
Why you should plan more happy hours 26 Aug 2013 | 12:00 pm
If you want your customers to have a better experience, plan the quintessential post-work happy hour for your employees. If a drink at the local pub isn’t your team’s style, then plan a potluck lunch...
3 bad service moves that make customers dump you 26 Aug 2013 | 12:00 pm
Having a poor experience is the top reason customers will seek out a new provider, according to the latest research. And most customers will likely have a poor experience if your front-line people mak...
When you catch the competition lying: 5 appropriate responses 23 Aug 2013 | 12:00 pm
What used to be a last resort for struggling salespeople is happening too often in today’s competitive marketplace: competitors blatantly misrepresenting the capabilities of their products or, worst o...
Customers complaining about price? 7 best practices 22 Aug 2013 | 12:00 pm
Here are seven strategies used by top salespeople to lessen the influence of price on a customer’s buying decision: Answer “What’s in it for me?” The prospect is always asking this question. The answ...
2 requirements for sales success 21 Aug 2013 | 12:00 pm
Some salespeople ask the right questions, but fail to listen to the answers. Others ask a lot of questions but not ones that get prospects thinking emotionally and creatively about their needs. Both a...
How the Crime Stoppers approach can improve your customer experience 20 Aug 2013 | 12:00 pm
You can learn a lot about delivering a great customer experience from an organization known for putting criminals behind bars for decades. Here’s what Crime Stoppers can do for you. Getting the right...
What the New FTC Social Media Disclosure Rules Mean for Your Brand 19 Aug 2013 | 05:36 pm
The FTC social disclosure rules apply to you – now. This webinar shows you how to do social right: Effectively. Ethically. Legally. These guidelines actually keep you out of trouble while building con...
6 horrible management blunders that kill the customer experience 16 Aug 2013 | 10:25 pm
You can put all kinds of money, resources and effort into creating a great customer experience, and a bonehead leader can ruin it in a flash – just by doing what he always does. These bad habits are k...
