Customerexperienceservices - customerexperienceservices.com - Customer Experience Services
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Latest News:
How do you discribe the future? 15 Apr 2011 | 04:36 am
Normal 0 false false false false EN-GB X-NONE X-NONE Today we are launching our most important survey of the year and you could win one of 71 prizes including the latest I-Pad 2 by taking par...
Customer Experience Planning Course 14 Mar 2011 | 11:42 pm
Available March – November 2011 Cost: £125.00 Members £160.00 Non – Members This is a 6 hour online course including 1-1 mentoring by Morris Pentel providing training on a basic model for Customer ...
Customer Insight – Customer Effort Score Conference 14 Mar 2011 | 10:35 pm
Customer Insight is changing fast. Customer Effort Score has joined a ranks of serious Customer Insight Tools used by large organisations to understand their customer relationships and their Custome...
The Contact Strategy Revolution 29 Sep 2010 | 07:10 am
Contact Strategy is changing. It is a vital part of customer service and impacts sales and marketing functions. We are in the early stages of a revolution in the cost and value of contact. We are faci...
A Guide to Contact Strategy -10 Questions 20 Sep 2010 | 11:35 am
What is the state of your Contact Strategy? This article is about the 10 questions we should always be asking ourselves to ensure that compass we use to guide our organisations is set to the operat...
Social Media and the Voice of the Customer 20 Sep 2010 | 11:26 am
This white paper is based on a research project called “how I like to communicate” which was a Voice of the Customer” micro study exercise undertaken in March of 2010 in support of a presentation for ...
Customer Experience Awards 13 Sep 2010 | 08:56 pm
Over the last few years we have seen the CSTA establish their role in Customer Service and helping to drive the quality of customer service debate not just in the UK but globally. The CSTA do a great...
Understanding the Voice Of The Customer 22 Aug 2010 | 07:59 am
Voice of the Customer is one of those “new terms” in Contact Strategy and Customer Experience that people have been using to describe different approaches to understanding what most people used to cal...
Could you repeat that please? – Call Centre Technology 22 Aug 2010 | 07:57 am
CustXse (Customer Experience Services) announce the lanch of a major new whitepaper has be developed based on the survey “Can you repeat that please” highlighting the impact of poor technology in cont...
Customer Experience is at the Heart of Compliance 21 Aug 2010 | 05:35 am
In customer experience & compliance ….. change is constant and relentless at the moment. New challenges to address and less customers to turn into sales and less money everywhere. New customer behavio...
