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Android 4.0, Siri and Tangible Future of Voice Search UX 13 Jun 2012 | 07:54 am

Today, Apple announced a bunch of enhancements to Siri and voice search. How does Siri UX compare with Android 4.0? What's just around the corner for Voice Search? Don't tell your phone or tablet anyt...

Android 4.0, Siri and Tangible Future of Voice Search UX 13 Jun 2012 | 07:54 am

Search is a fundamental mobile activity. Think about it – mobile is much less about creating (unless you are talking about taking pictures or writing an occasional tweet). Instead, mobile devices are ...

HULT University Course: Advanced User Experience * July 2 – August 3, 2011 * San Francisco, CA 2 Jun 2012 | 03:04 am

Course Description This course teaches how to create best-of-class cross-channel customer experiences on the mobile, tablet and web. Using Mobile-First design principles, students will learn the prac...

HULT University Course: Advanced User Experience * July 2 – August 3, 2011 * San Francisco, CA 2 Jun 2012 | 12:04 am

Course Description This course teaches how to create best-of-class cross-channel customer experiences on the mobile, tablet and web. Using Mobile-First design principles, students will learn the prac...

Digital Cream * June 19, 2012 * San Jose, California 23 May 2012 | 05:47 am

I will be moderating the Customer Experience, Online Conversion Rate & Optimization table at this exclusive invitation-only roundtable EConsultancy event. Digital Cream San Jose is an opportunity for ...

Digital Cream * June 19, 2012 * San Jose, California 23 May 2012 | 01:47 am

E-Consultancy's exclusive invitation-only roundtable event, Digital Cream San Jose is an opportunity for senior client-side digital marketers to discuss best practice and the reality of digital market...

Cross Channel UX Elements Framework 27 Apr 2012 | 10:11 am

At the IA Summit 2012, I delivered a presentation that featured a diagram I call my Cross Channel UX Elements framework.  I’ve been using various versions of this framework  in my consulting engagemen...

Cross Channel UX Elements Framework 27 Apr 2012 | 06:11 am

The Cross Channel UX Elements framework is a practical design tool you can use to create “Magic Moments” of flow and delight for your customers across the different channels in a more deliberate fashi...

Virtual Seminar: Cross-Channel Design: Magic Mobile Moments 14 Apr 2012 | 09:38 am

Virtual Seminar: Cross-Channel Design: Magic Mobile Moments Expert Strategy ™ Series Virtual Seminar 1 hour 30 minutes Recording + Slides Create “Magic Moments” in your own mobile and tablet app. ...

Virtual Seminar: Cross-Channel Design: Magic Mobile Moments 14 Apr 2012 | 05:38 am

Why do some million-dollar apps fail, while simple apps like Instagram make billions? The answer is "Magic Moments". And on May 16th, the author of best-selling book "Designing Search: UX Strategies f...

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