Directperspective - directperspective.ca - Noah Fleming
General Information:
Latest News:
Press Release: Loyalty Expert, Noah Fleming, Signs Publishing Deal With AMACOM For His New Book, “Evergreen” 22 Aug 2013 | 01:15 am
FOR IMMEDIATE RELEASE Your Business Is Too Busy Thinking About Sex To Enjoy Real Love In Customer Loyalty Expert Noah Fleming’s New Book, Evergreen (AMACOM 2014), He Explains Where Businesses Lost ...
Frustration Opportunity 20 Aug 2013 | 10:21 pm
Last night I watched an episode of Shark Tank where a young couple attempted to raise funds for a children’s ‘sippy cup’ they have invented out of sheer frustration with the other cups on the market. ...
Customer-Focused or Narrow-Minded Focus? 12 Aug 2013 | 11:32 pm
Here’s a short story explaining what’s wrong with too much focus on getting new customers and not enough on keeping your existing customers…
Those Who Want Be Helped 12 Aug 2013 | 08:28 pm
My mentor and friend Alan Weiss often says, “Put your own oxygen mask on first.” Just like the flight attendant’s safety announcement, we need to help ourselves before we can help others. Once you’ve...
Nominated as Powerhouse Professional 24 Jul 2013 | 07:22 am
Greetings, friends. A local business publication, Biz X Magazine, in Windsor, Ontario, has informed me that I’ve been nominated for an award. I’ve been nominated as the 2013 Powerhouse Professional ...
The Voice of The Customer – Are you Listening? 23 Jul 2013 | 06:09 pm
Here’s something you don’t hear in boardrooms too often, “What would our customers think?” – “How would our customers react?” There are a lots of different buzzwords and catchy phrases floating aroun...
How Loyal Are You 22 Jul 2013 | 07:33 pm
Forget customer loyalty. How loyal are you to your customers? You see, we’re often talking about customer loyalty, but what reversing that thinking? Who declared this a one-way street? To understand ...
These Are My Thoughts, Not Yours 13 Jul 2013 | 01:37 am
Here are some things I’ve been thinking about over the past few weeks. Take from it what you will, but there are tremendous lessons to be learned from each one of these points. Big Data – Most org...
You’re Getting Older… 10 Jul 2013 | 05:56 pm
Last night I saw Canadian rocker Matt Good play in Windsor. The last time he played locally was 13 years ago. I was at that show. You know you’re getting older when the hit song played to open the sh...
Becoming Superman or Superwoman 4 Jul 2013 | 11:02 pm
Tuesday I had an incredibly busy day packed with client meetings followed by an early dinner with my family, and a late night film with my Brother. We had been to this particular theatre before and it...
