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ServiceNow Tech Tuesdays: Relative Durations 27 Aug 2013 | 06:12 pm
There are a lot of items in ServiceNow that most assume work optimally the way they are and cannot be further enhanced or configured in any way. Relative durations – which you see on the SLA Definitio...
Exploring Microsoft Licensing, Part 3: Free is Not Free 23 Aug 2013 | 06:17 pm
In part one of this mini series, I discussed how Microsoft’s licensing model is confusing, and – by its own admission – dizzying. In part two, I explained how Microsoft can use this complexity to its ...
Cloud Sherpas Ranked 142 on the 2013 Inc. 500 List 22 Aug 2013 | 06:06 pm
Cloud Sherpas is proud to announce its debut on the Inc. 500|5000 List with a ranking of 142. This exclusive list showcases the fastest-growing privately held companies in the United States. Accordin...
3 Counter-Intuitive Secrets Of Marketing Automation All-Stars 21 Aug 2013 | 06:17 pm
What if you hosted an event for prospects and customers, but no one turned up? Socially speaking, you’d feel a bit awkward. Except, of course, if you did it on purpose. Then you’d feel cool. But I’m ...
ServiceNow Admin 101: System Clones Best Practices 21 Aug 2013 | 12:15 am
ServiceNow administrators can work more efficiently simply by following a few tips, and in the Admin 101 Series I will introduce some of the best tips to simplify the working experience within Service...
The Top 6 Ways to Integrate with Salesforce.com 20 Aug 2013 | 06:14 pm
With salesforce.com, there are multiple approaches for implementing systems interfaces. The optimal decision is typically determined during the design phase of a project. Below is an overview of the...
Service-Oriented Automation with ServiceNow: A Recap 16 Aug 2013 | 06:00 pm
Last week, Cloud Sherpas presented at three lunch and learn events in Dallas, Austin and Houston. At these seminars, we shared an overview of ServiceNow’s Orchestration solution with local IT professi...
Google Apps vs. Office 365: What Does 99.9% Uptime Really Mean? 14 Aug 2013 | 10:53 pm
Outages and Usability Last week Microsoft provided availability data for Office 365 over the last four quarters; 99.98%, 99.97%, 99.94% and 99.97% respectively. Those stats are great, right? Wrong. ...
CRM Detective: Mystery Of The Missing Customer 14 Aug 2013 | 06:00 pm
Want to avoid the curious case of the disappearing customer? Then it pays to pay attention to customer service. In particular, businesses must focus on case management to resolve and close cases in r...
ServiceNow Tech Tuesdays: Proper Flagging of the “Active” Flag 13 Aug 2013 | 06:00 pm
An important but often overlooked setup step in any implementation is proper flagging of the “active” flag on various task types. Starting with the Berlin release, ServiceNow has provided a very simp...
