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Starbucks introduces innovative cross-channel, multi-brand loyalty program 23 Mar 2013 | 05:26 am

The announcement by Adam Brotman, chief digital officer, of an expansion of the company’s loyalty and rewards program, and an industry-first innovation that will enable customers to earn rewards for g...

Lululemon puts loyalty over profits, orders recall 22 Mar 2013 | 11:59 pm

Lululemon Athletica, the Vancouver-based retailer of trendy workout gear, admits the recent recall of its black Luon pants will put the pinch on earnings this year, but says keeping customer loyalty i...

Priceline.com strengthens strategic relationship with United Airlines 22 Mar 2013 | 11:43 pm

Priceline.com announced a new long-term agreement with United Airlines, with plans to implement the United Technology Application, powered and supported by Farelogix, as the primary connectivity betwe...

Steve Forte appointed as Virgin America’s new COO 22 Mar 2013 | 11:38 pm

Virgin America announced the appointment of thirty-year aviation industry veteran Steve Forte as the Company’s new Chief Operating Officer. Forte will be the California-based airlines first ever COO, ...

Bill Blais is appointed as Executive Vice President at LOYAL3 15 Mar 2013 | 05:26 pm

Bill Blais has been named LOYAL3 Executive Vice President, effective immediately. LOYAL3 offers a technology platform that enables individual investors to buy stock in their favorite companies on Face...

Omega honors 30 companies for delivering ‘World-Class’ Customer Service 15 Mar 2013 | 08:18 am

The Omega Management Group Corp., specialists in driving companies’ revenues and profits by implementing Customer Experience Management (CEM) strategies that increase customer and employee satisfactio...

Samsung launches e-Loyalty promo 14 Mar 2013 | 11:10 pm

Mobile handset market leader Samsung has introduced a new e-loyalty promo dubbed ‘Di bi na sa di biom’, to reward customer loyalty in Ghana. Over the next 90 days, customers of Samsung who buy any of...

Three simple points to increase youe email open rates 1 Mar 2013 | 12:56 am

Do you monitor your email open rates? You might think that this is a silly question, but tons of small businesses forget to monitor or to check this. If your email marketing open rates have slumped in...

Five marketing blogs to follow 27 Feb 2013 | 03:22 pm

Last week I dear friend asked me “Can you suggest five good marketing blogs”. And I said, No Problem. Well, it took me about 3 days to send him five links. I follow quite a number of blogs and website...

Six ways to lose your best customer 23 Jan 2013 | 06:05 am

Guest Post by Kathy Cady It is certainly normal for customers to patronize the products or services of a company which they believe in. These customers would even become loyal patronizers if they kno...

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