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Outage: Birmingham 15 Aug 2013 | 06:34 pm

The power has tripped in our rack in our Birmingham 3 POP. Customers connected directly to this router have lost service, other traffic has routed round the outage. Note this does not affect customer...

Planned Maintenance: Managed Sonicwalls 8 Aug 2013 | 04:47 pm

Thursday 15 August 2013 10:00-12:00 During the above window the management system for our Sonicwalls will be upgraded. During this time, customers will be unable to view reports and our support staff...

Advance notice: Max MTU 6 Aug 2013 | 04:00 pm

0:01 – 07:00 Friday 6th September 2013 In preparation for insertion of new core routers in the near future we will be setting the maximum supported MTU to 9000 bytes. Does this affect me? This will...

Virgin Media Packet Loss 1 Aug 2013 | 07:30 pm

We’re currently experiencing packet loss on a small number of Virgin Media circuits. This has already been raised with Virgin Media who are currently investigating. Further updates will be provided a...

EWCS (L2TP) LTS and Radius details – New IP details 30 Jul 2013 | 09:57 pm

We wish to advise our EWCS partners that they may soon start to see sessions from additional LTS IP addresses. All addresses used will be within the previously announced ranges of: Radius: 62.249.192...

Packet Loss on Virgin Media Circuits 18 Jul 2013 | 02:10 pm

We are aware of an issue with one of our interconnects with Virgin Media, which is causing packet loss for a small number of circuits. We currently have an engineer on route to investigate this link ...

Wolverhampton TE 12 Jul 2013 | 05:09 pm

We have just experienced an unexpected reload of the wolv-te.core router which appears to be the result of a temporary loss of power. Directly connected customers would have experienced a brief drop i...

Planned Maintenance: gs1.core 17 Jun 2013 | 01:25 pm

Tuesday 25th June 2013, 00:00 – 06:00 During the above maintenance window, the Global Switch core router will reloaded to allow for the deployment of an upgraded IOS, with the aim of resolving MPLS re...

Emergency Work: BT Wholesale 21CN DSL Network Upgrades 6 Jun 2013 | 08:33 pm

Engineering work will be carried out in the London area between the times of 02:00 and 06:00 on the 07/06/2013 as part of BT’s 21CN network upgrades. Users on the following interconnect will be affect...

EWCS (L2TP) LTS and Radius details – New IP details 14 May 2013 | 08:36 pm

We wish to advise our EWCS partners that they may soon start to see sessions from additional LTS IP addresses. All addresses used will be within the previously announced ranges of: Radius: 62.249.192....

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