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ADSelfService Plus Build 5011 released !!! 27 Aug 2013 | 01:31 pm

Hello Everybody! It is with great pleasure that we announce the latest release of ADSelfService Plus 5.0 Build 5011. The release brings with it some major enhancements and bug fixes. Enhancements ·...

Re : Problem deleting request 27 Aug 2013 | 10:55 am

Hi jchillida, The conversations would have got added to the request due to automated response from the requester mail box. If you wish to completely remove the request out of the system, connec...

Re : Assets - Servers aren't being scanned for changes 27 Aug 2013 | 10:48 am

Hi, Kindly send us your contact details and convenient time to support@servicedeskplus.com so that we can analyze the issue on remote session. Please attach this forum link to the mail for referen...

Re : Inventory issue - hardware transition 27 Aug 2013 | 10:41 am

Hi, We have analyzed the scenario that you have described in the above post and were not able to recreate the issue on our end.The following link will provide a better picture on various factors b...

Re : add new device manually 27 Aug 2013 | 10:36 am

any update on this? that particular device happens to fail over the weekend and we only realized this when the project team are working on early monday. Could we have an update on this issue?

Re : issue with task (reminder, formatting) 27 Aug 2013 | 10:29 am

UPDATE!!!! about the 2nd scenario. pop up message only appears when I set reminder on the task. support file has been sent as requested.

Preventative maintenance due date. 27 Aug 2013 | 09:56 am

Since the majority of our maintenance is after hours, it is useless to have a ticket logged the day that the maintenance is due. It would be nice to have a due date in the template like # days after c...

Re : Aged Report by Category 27 Aug 2013 | 07:59 am

Hi Steve, Thanks for sending through, this has been a great help. I have modified slightly to present a summary report by category (copy of query below). Cheers Amanda SELECT  cd.C...

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