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Support Ticket 24-Feb-2012 24 Feb 2012 9:11 PM (13 years ago)
An exchange database limit was reached and had advise the customer to start deleting or archiving messages to cut it down before the database start to shut itself down.
A couple of things to expand from that statement. First the limit. The old 2003 version can hold up to 75 GB maximum on service pack 2. Beyond that, it will dismount itself to protect itself from overpopulation(to make it simpler). Second, deleting messages will not necessarily remove them immediately even if you deleted them from the deleted items or trash afterwards. Exchange server has settings for retention of deleted items and mailboxes for recovery purposes. Default I think is 14 days. So for those who needed a rush, it can’t be done unless the retention days are altered prior to deleting the messages. That goes the same when you archive then delete. Though archive will copy it out of the database, it will delete the message and same thing applies. So it takes a combination of maintenance and watchful eye to look after this version of exchange.
Version 2007 and above does not have this 75 GB limit anymore. For those who don’t have anyone looking after their mail database and small enough, this is nothing. But for those who easily reach that limit before, it was a nightmare.
Support Ticket 23-Feb-2012 23 Feb 2012 9:38 PM (13 years ago)
A home PC connected to the router by wire suddenly start to loose internet connection when they activated wireless for the Ipad to work. They said the PC won’t connect to the internet while the Ipad worked flawlessly. I thought it should be the other way around with wireless being prone to interference. This didn’t make sense to me and still doesn’t. They say then walk away and leave it for 30 mins and most of the time it worked. Can’t rule out ISP service as the Ipad works but doesn’t explain why the PC is not able to connect even though it’s connected via the wire. Something’s still not right here in this story.
The other one I encountered was a late call from a more informed user who can install and unintall device drivers. He claimed his wireless won’t worked and had reinstalled the driver a couple of time and still no luck. Said it worked a few weeks ago and expect me to do this remotely as he lives too far for the field engineer to go and fix this and his not able to work without the laptop. Classic!!! Upon investigating the issue, and exhausting all knowledge in checking everything remotely, I decided to check the picture in google of this particular model which he claimed in the beginning doesn’t have a wireless switch, only function button to activate it. It did have a switch and he knock it off unknowingly. What a waste of time this is… Guy’s very apologetic in the end. Never assume you know everything always…
Support Ticket 21-Feb-2012 22 Feb 2012 10:31 AM (13 years ago)
Another e-mail problem raised. They can receive but when sending, not all are successful. Some came back undeliverable. Looking at the error message, it clearly stated they were blacklisted that’s why. How do you get blacklisted and who blacklist list you? There are a couple of anti-spam companies that sell this service and filter the messages for you. If you are sending out spam mails these guys can test the origin and it’s not valid it will reject the message but if it’s valid it will allow it for a period of time until it learns more and become aware that it’s spam then it will block your origin based on IP address or domain name. Clever stuff!!!
Support Ticket 22-Feb-2012 22 Feb 2012 10:24 AM (13 years ago)
Had a company raised a call to say they are not receiving any e-mails and no internet as well. I bet if they have other things that uses internet, they are not working as well. So I did what I think should be done first. I had them to call the ISP and get the internet line tested. ISP came back to say the line is dead. Someone in their company has requested to terminate the line according to the ISP’s records. These are the customer who often say they loose big time if the operation is disrupted by computer or anything related to computing including internet. They immediately told the ISP provider it was a mistake and if they can re activate the line immediately. They were the told the earliest they can be activated is 5 working days. Nothing they can do anymore but to accept defeat. It’s sad isn’t it? You have the money but you can’t get the service instantly. They felt small compared to the big telecom company. There’s always a bigger fish. Now all they can do is wait while they lick their wounds.
Support Ticket 20-Feb-2012 20 Feb 2012 2:22 PM (13 years ago)
A couple of sites with no e-mails today. One has an issue with SMTP services, another has lack of space issue. Where do you start to identify the actual problem.
iPhone and iPad said Goodbye to iJobs 25 Aug 2011 11:35 AM (14 years ago)
Steve Jobs may have resigned, but he’s not going nowhere.
If you’ve read Jobs letter last night, it’s fairly easy to see that. What happened less than twenty-four hours ago was more a formalizing of a long-standing arrangement between Jobs, Tim Cook, and the company both men work for more than it was a major shift in roles. Tim will receive the official title CEO and continue to manage day-to-day operations at Apple, but Jobs will be there, as Chairman of the Board, as Apple employee number two. Still leading, still giving cues, still brainstorming and critiquing.
Full Story: Washington Post