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Lean Transformation at Saskatchewan Children’s Hospital 17 Aug 2013 | 03:11 am
This video shows the efforts made to implement Lean at Saskatchewan Children’s Hospital. What is so great about this video is that it shows the people involved, how they felt about Lean, how involved ...
If Six Sigma Drains Employees’ Creativity, This Business Practice Has it Beat 15 Aug 2013 | 09:12 pm
Recently, Andrew Smart, a Human Factors Scientist, makes an entertaining case against Six Sigma 1. He claims that Six Sigma drains employees’ creativity. He makes an interesting case that is both ente...
How to Game the Net Promoter Score 15 Aug 2013 | 12:10 am
Among other philosophical questions you’ve pondered, I’m sure you’ve also asked yourself “How to Game the Net Promoter Score?”. Well, I’m here to answer that question for you. How to apply an effectiv...
Where’s My Pizza? Behind The Scenes at Domino’s Pizza Tracker 8 Aug 2013 | 09:02 pm
Domino’s Pizza Tracker Process – A Behind the Scenes Look at what actually happens in the Domino’s Pizza Kitchen and how the steps in the kitchen connects to the steps in the Pizza Tracker – the tool ...
Customer Service Awkward Moments: Live Human is Busy 22 Jul 2013 | 05:11 am
Have you ever experienced an odd customer service moment? That was a trick question – of course you have. We all have. And, I just experience one yesterday. So, I’m naming this article “Customer Servi...
Developing Customer Personas To Create Customer Journey Maps 18 Jul 2013 | 09:55 pm
Developing Customer Personas are a critical step in building Customer Journey Maps. Keeping in mind the purpose of the exercise is key: We develop customer journey maps in order to gain empathy for t...
Corvette Factory Tour 18 Jul 2013 | 09:50 am
I’m not really into cars, but I love learning about how cars are manufactured. The corvette is an American icon and, like you I’m sure, I’m interested in learning how the chevrolet corvette is made. ...
Hershey Factory Tour [video] 30 Jun 2013 | 03:12 am
The post Hershey Factory Tour [video] appeared first on shmula. For all you chocolate lovers out there, today we present a video of the Hershey Factory Tour. In this video, the narrator begins with ...
Heinz Factory Tour [video] 30 Jun 2013 | 02:17 am
The post Heinz Factory Tour [video] appeared first on shmula. Who hasn’t heard of Heinz? Yeah, that’s what I thought. They have been around for over 100 years and are an American icon – the ketchup i...
Harley Davidson Factory Tour [video] 30 Jun 2013 | 01:08 am
The post Harley Davidson Factory Tour [video] appeared first on shmula. This video of the Harley Davidson Factory Tour shows how Harley makes motorcycles. Let me know a couple of interesting items th...
