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How to use Facebook Pages for Customer Support – Part 2 25 Jan 2011 | 12:00 am
Before we go into the next part of this series on how you can truly integrate your customer support channel in Facebook Pages, I thought I would share with you another F-Commerce story from the past w...
How to use Facebook Pages for Customer Support – Part 1 17 Jan 2011 | 08:44 am
A couple of weeks ago you could not have avoided the news that Facebook had received another $500 million of investment. However, at the end of 2010, you might have missed the other news story that Fa...
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Great Customer Service Means Multiple Channels localmarketingexpertvancouver.com 24 May 2012 | 04:03 am
Using multi-channel customer service for the greatest impact with your customers Thank you for following The Local Marketing Expert. Please be sure to leave us some feedback if you would like to shar...
Nearly 60 Percent of Businesses in the US and UK Use Twitter and Facebook for Customer Service business.multiplayer.ro 2 May 2012 | 02:06 am
Sword Ciboodlereleased the results of a research survey targeting US and UK companies with medium- to large-sized contact centers on their use of social media specifically for customer service. With ...
Does Citibank Use ChexSystems? Their Customer Service Answers banksthatdonotusechexsystems.com 24 Sep 2011 | 09:02 am
Does Citibank Use ChexSystems? Their Customer Service Answers It’s pretty well-known out there that ChexSystems is basically the watchdog of the banking world. This is the database that all banks (we...
Great Customer Service Means Multiple Channels localmarketingexpertvancouver.com 24 May 2012 | 12:03 am
Using multi-channel customer service for the greatest impact with your customers Thank you for following The Local Marketing Expert. Please be sure to leave us some feedback if you would like to shar...
Negative Reviews? Think Like Twitter mailbeez.com 8 Mar 2013 | 07:05 pm
One of Twitter’s most effective applications for business is its use as a customer service channel. People are already complaining publicly on Twitter, so responding via Twitter shows your disgruntled...
Customer Service Posters by Randy Glasbergen glasbergen.com 19 Apr 2013 | 11:41 pm
I recently licensed a group of my cartoons to TLC Marketing for use in their customer service posters. I really like the way they used the cartoons, so I’m sharing them here on my blog. Cartoons are a...
Big data tools used to improve customer service, marketing initiatives qas.com 11 Feb 2013 | 03:33 pm
The proliferation of digital technologies in the consumer and business world has given decision-makers a chance to improve customer service on a number of levels, especially if companies use tools to ...
How UK telecommunication brands fail when using Twitter as a customer service tool! atladasmedia.co.uk 2 May 2012 | 06:07 am
The problem with big brands is that many times they tend to use the same customer service ‘approach’ across the board – a fatal mistake especially when we are talking about the internet. The rise of s...
Social Media Marketing: How to use Facebook for customer engagement [Video] sherpablog.marketingsherpa.com 6 Aug 2013 | 01:01 pm
At MarketingSherpa Email Summit 2013, Jay Baer, President, Convince and Convert, presented, “More Alike than Different: Why Email is Madonna, and Facebook is Lady Gaga,” in which he explained the rela...
Using Twitter for Social Customer Service jododdssocialmedia.com 20 May 2013 | 04:13 pm
One of the main platforms being used for social customer service is Twitter. It’s a fast way of connecting and communicating with an organisation – assuming that they are monitoring their Twitter acco...
