Most magic quadrant for social crm related news are at:
It’s Back! The Best Customer Service Survey Ever — Version 2.0 13 Aug 2013 | 07:50 pm
Well, well, well… a lot has changed in one year in customer service, and we want to know exactly what and how much. Last year we run an extremely successful survey to determine where the Customer Ser...
Knowledge Management and Customer Satisfaction 12 Aug 2013 | 07:00 pm
We all know the statistics, right? most dissatisfied customers will eventually tell 9 other people about their problem only 4% of dissatisfied customers actually complain to the company satisfied.....
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Ten Issues - 24 yayaver.blogspot.com 25 May 2013 | 03:37 pm
1- Gartner's Magic Quadrant for Social CRM and the Social Enterprise - The reality of Social CRM is that many enterprises aren’t finding what they need with existing vendors. So they are quietly build...
SugarCRM, une solution visionnaire selon le « Magic Quadrant 2013 du Gartner » synolia.com 8 Aug 2013 | 07:44 pm
Chaque année le Cabinet Gartner publie son étude « Magic Quadrant » sur les solutions CRM orientées Gestion des Forces de Vente, un rapport bien connu et attendu par tous les professionnels de la rela...
