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– The Performance Improvement Blog
Culture Change and Leadership 26 Aug 2013 | 06:41 pm
The culture of a company is shaped by the values and behaviors of its leaders. In an interview that N.Y. Times columnist Adam Bryant had with Vocalocity CEO Wain Kellum, we see how one leader’s values...
Customer Service Run Amok 15 Aug 2013 | 10:28 pm
I’m afraid we are witnessing a trend in customer service that signals the end of a short-lived focus on the customer. Call me old-fashioned, but I think this is a huge mistake on the part of companies...
