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Peer Support Goes Virtual: Employee Q&A Forums 27 Aug 2013 | 04:00 pm

The physical separation of employees and transactional relationships of the corporate environment limit the social flow of information and make it harder for employees to connect with peers with whom ...

Customer Service in the News | Week of August 26th 27 Aug 2013 | 12:20 am

Isolating the small irritants your customers face might be the key to a better  customer experience [Forbes] How can your company compete against customer experience giants? [Business2Community] A B...

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