Userscape - helpspotted.userscape.com
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Latest News:
Version 3 Beta Information 9 Apr 2011 | 01:15 am
If you haven’t seen it yet, checkout the new preview page and beta information we posted about version 3! http://www.helpspot.com/V3/
New Portal Designs 5 Feb 2011 | 05:22 am
For V3 we’re not just redesigning the administrative area, we’re also providing 2 new designs for the customer portal as well. A basic minimal blue which is a take on our existing “classic” theme and ...
New Filter Features 27 Jan 2011 | 05:29 am
For V3 we’ve added a few new filter features that we think will be very useful, especially for help desk managers. Let’s jump in: Show a filter at the top of the navigation It’s common in HelpSpot t...
Request Page Note UI 5 Jan 2011 | 03:02 pm
Welcome to our most revealing peek yet!! For version 3 we’ve rethought the note area, laying it out more logically and adding features which allow for faster replying. Along the top bar you’ll now se...
Public, Private, External 21 Dec 2010 | 08:39 am
Just a quick little peek this time. An end to uncertainty and confusion about what type of note you’re currently writing. The new public, private, external button
Triggers 16 Dec 2010 | 10:01 am
We’ve added a new tool to the automation toolbox with triggers. Triggers fill the gap which Automation Rules can leave when you need truly real time workflow elements or when an action only makes sens...
The Top Left Corner 10 Dec 2010 | 09:40 am
A little look at the top corner of the new admin can tell us a lot about HelpSpot version 3. Obviously the design is cleaner and more modern but there’s more. Top Left Corner of V3 As I mentioned pr...
Our first V3 Sneak Peek: Admin Themes 9 Dec 2010 | 09:02 am
We’ve been working tirelessly on HelpSpot version 3 for a long time now and I’m ecstatic to finally start publishing some sneak peeks. We’re going to start small here as we still have work to do, but ...
New Site Live! 21 Oct 2009 | 06:47 am
Drumroll please…. After battling a few delays and many long hours of work, we’re pleased to announce that our redesigned company and product sites are now live. So, in a nutshell, here’s what you ca...
Site redesign sneak-peek: the Tour 5 Aug 2009 | 03:17 am
While the redesigned helpspot.com is still under-construction, our new and improved tour is starting to take shape. Just to give you a flavor of what’s to come…. What’s new with the tour? Everything...
