Wordpress - poorservice.wordpress.com - poorservice
General Information:
Latest News:
orange don’t want to keep their customers – here’s how 22 Jun 2011 | 11:33 pm
I just have to write this as it happens …. Do I laugh or cry? Despite two visits to two different Orange shops, several painful phone calls and being held in a queue (don’t you just love “press 1 to ...
A classic retail scenario – shame on you Halfords 15 Jun 2011 | 08:56 am
My son’s bike is basically dead. It was second hand from I don’t know where, given to him via – I suspect – a friend of my ex-wife, so I know little of its history. All I do know is he loves it to bit...
A1 travel 8 May 2011 | 11:13 pm
Last year I booked a holiday for two in Elounda, Crete. My girlfriend and I spent far too long reading reviews of various hotels on Trip Advisor amongst other websites. There’s penty of information av...
The Power of Social Media 23 Apr 2011 | 09:35 am
Around fifteen years ago – around ’96/’96 i think it was – I purhased a fabulous new house in Grimsby – that’s Grimsby North East Lincolnshire rather than Ontario My then wife (now ex-wife for reasons...
consumer rights 20 Apr 2011 | 07:07 pm
Why is it so many retailers will fob you off with “Oh, you need to return it to the manufacturer.” or similar such excuses when a product you purchased breaks, is not up to standard or so forth. Is it...
Profit from amazing customer service 16 Apr 2011 | 04:56 am
Profit from amazing customer service.
Profit from amazing customer service 16 Apr 2011 | 04:54 am
Well it makes a nice change to realise there are people out there who care – and care passionately – about delivering fantastic customer service. And the more canny business owners out there will also...
Untitled 16 Apr 2011 | 04:40 am
Drumknot have are promoting a new eBook on behalf of one of our customers. There is much money to be made by businesses that master good customer service – Guy Arnold has produced a fantastic eBook on...
it used to be just estate agents, solicitors and … 3 Apr 2011 | 10:43 am
… now it’s banks: that list of people we love to hate. Banks are pretty new to that list and I can’t see them getting off the list given the prolific effects of their capitalist greed and over the ba...
businesses that succeed inspite of themselves rather than because of themselves 31 Mar 2011 | 09:18 am
You may not know what I mean by that, I’m talking about businesses who are – usually – huge and sell products or services at keen prices. The ones who can provide a really dreadful customer experience...
