Zendesk - zendesk.com
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Tip of the Week – The Feedback Tab 28 Jul 2012 | 03:13 am
The Zendesk Feedback Tab is essentially a miniature version of the Web portal. It can be embedded in any web site, including your Zendesk help desk. Also, it can be configured to allow your end-users ...
10 Interview Questions for Hiring Great Customer Service Reps 26 Jul 2012 | 12:00 am
Providing memorable customer support sets you apart from your competition. But to make that happen, you have to build a customer support team that has the skills and temperament to effectively solve y...
Six Major Customer Service Trends: Part 1 of 2 24 Jul 2012 | 05:16 am
Today’s guest blogger is Micah Solomon, a customer service and marketing keynote speaker and consultant. His latest book is High-Tech, High-Touch Customer Service. Micah is a keynote speaker for Zende...
Zen Master Webinar Series: The Proven Path to Delighting your Customers 20 Jul 2012 | 12:00 am
The customer service game has changed and finding the right approach to building a strong service culture for your company can be difficult. But no matter how your company operates, the same basic bui...
Upgrade: The Road to 1.9 19 Jul 2012 | 01:10 am
Zendesk is now 2-3 times faster thanks to our recent upgrade to Ruby 1.9.3! As our application and traffic continues to grow, we here in Zendesk Engineering are continually identifying and removing p...
Zendesk: Open for the Holidays 18 Jul 2012 | 12:00 am
For people living in the USA, Independence Day is a celebration of the freedom that our country earned over 230 years ago. It is both a national holiday and a day where many of us get together to enjo...
Zendesk and the Fresh Food Dilemma 16 Jul 2012 | 05:51 pm
This Wednesday, July 18th, Zendesk and sf.citi are hosting an exciting panel for developers and designers to encourage fresh ideas to help solve the Fresh Food Dilemma: How can Central Market and Tend...
Where are the Happiest Employees? 13 Jul 2012 | 12:34 am
Our latest infographic takes a look at which countries have the happiest employees, and which ones don’t. At Zendesk, we believe that happy employees provide better customer service. Our benchmark fe...
Four New Integrations for July 12 Jul 2012 | 12:00 am
Is it July already? That was fast. Anyway, this month we’ve got four great new integrations that cover everything from email marketing to tracking time spent on tickets: ActiveCampaign ActiveCampaig...
Zendesk Private Messaging on Facebook 11 Jul 2012 | 12:00 am
Today we’re introducing a great feature addition to our Zendesk for Facebook integration: Facebook Private Messages. Back in December, we launched our original Facebook integration, making it possible...
