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How the legal sector can benefit from outsourcing 23 Jul 2013 | 06:39 pm
Affordability Many of us are suffering from financial difficulties and the rising cost of running a business can hit a business hard. Outsourcing can be an affordable option for businesses in the le...
Boosting Your Customer Loyalty 12 Jul 2013 | 07:15 pm
Boosting your customer loyalty In these current times, it is vital that you do everything you can to retain and maintain customers for your business. There is more competition than ever before, and m...
Picking up on law firm call answering 5 Jul 2013 | 02:57 pm
Getting the right person for legal telephone answering is a major challenge for many law firms. A simple misrouted phone call or a continual engaged tone is frustrating for clients and damage a law f...
Office workers say that 2.55pm is their most unproductive time of the day 2 Jul 2013 | 06:40 pm
A new study has found that 2.55pm is the time when office workers feel their most unproductive. The study, carried out by business property firm LondonOffices.com, asked 420 workers to give the time t...
How many UK firms have an adequate Business Continuity Plan? 1 Jul 2013 | 03:22 pm
Britain’s energy supplies are at dangerously low levels and investment in power generation is urgently needed to protect both business and household consumers, a report from Ofgem says. The energy re...
Sporting events could cost UK nearly £500 million in lost productivity this summer 1 Jul 2013 | 03:04 pm
Peter Mooney, head of consultancy at business support specialist ELAS, has said in a recent article on talkbusinessmagazine.co.uk, that the increase in British sporting talent could have an adverse ef...
UK consumers have highest expectations of customer service 27 Jun 2013 | 04:17 pm
It comes as no surprise to CallCare that UK consumers came top in a recent global survey, commissioned by Interactive Intelligence, for expecting excellent customer service as standard. The customer ...
UK Call Centres outperform those in India 26 Jun 2013 | 02:23 pm
As a call centre specialist based solely in the UK, CallCare agrees with a recent report by research firm ContactBabel, which states that workers in India do not provide as good a service as staff in...
Businesses That Provide Poor Customer Service Will Lose Money 11 Jun 2013 | 02:56 pm
Businesses should understand the importance of customer service, but many may not be paying enough attention to it and could therefore be losing money as a result. Consumers have indicated that custo...
Call Centres Are Still The Best Way To Deal With Customer Complaints 3 Jun 2013 | 07:46 pm
Although we may not like to think of it, complaints from customers to your business may be something that you have to deal with. If you are a large company, not receiving any complaints is more hopefu...
