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Customer-Obsessed Service 17 Aug 2012 | 07:43 am
Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes eve...
Customer-Obsessed Service 17 Aug 2012 | 04:43 am
Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes eve...
Social CRM: An Idea Whose Time has Come? 29 May 2012 | 04:34 pm
Social Media CRM, or Social CRM, is getting a lot of air time these days. But where does it fit? Today’s post is by Laurie Shook. Laurie is a technology marketer creating solutions that help people co...
Social CRM: An Idea Whose Time has Come? 29 May 2012 | 12:34 pm
Social Media CRM, or Social CRM, is getting a lot of air time these days. But where does it fit? Today’s post is by Laurie Shook. Laurie is a technology marketer creating solutions that help people co...
Lithium’s Customer Heroes 11 May 2012 | 06:45 pm
I recently attended the 2012 Lithium Network Conference (LiNC for short) in San Francisco to hear about the latest and greatest from Lithium Technologies as well as from thought leaders such as Brian ...
Lithium’s Customer Heroes 11 May 2012 | 02:45 pm
I recently attended the 2012 Lithium Network Conference (LiNC for short) in San Francisco to hear about the latest and greatest from Lithium Technologies as well as from thought leaders such as Brian ...
Customer Experience Food for Thought 5 May 2012 | 07:58 am
I want to eat there! As many of you know, I have been doing quite a bit of traveling lately, speaking about my book and sharing the Customers Rock! message all over the world – most recently in Bogot...
Customer Experience Food for Thought 5 May 2012 | 03:58 am
I want to eat there! As many of you know, I have been doing quite a bit of traveling lately, speaking about my book and sharing the Customers Rock! message all over the world – most recently in Bogota...
Measuring the Impact of Social Media 25 Jan 2012 | 07:00 pm
This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Visit the blog carnival post at the link above to check out the full list of posts from numerous well-known s...
Measuring the Impact of Social Media 25 Jan 2012 | 02:00 pm
This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Visit the blog carnival post at the link above to check out the full list of posts from numerous well-known s...
