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How we used email as a customer support system at mySociety 7 May 2013 | 06:08 pm
You’ve seen it. The red eyes… An ennui for life… The drained sadness of someone who has been lost for weeks in a customer support ticket tracking system. At mySociety (the awesome Internet democracy...
How to use time-travelling anthropologist pollsters to tell good from evil marketing 14 Apr 2013 | 02:46 am
Many British geeks (including me, once) have an instinctive distaste for marketing. This is wrong – it lets the evil people get all the advantages of marketing. It hides really good and useful produc...
Tudor time travel – Episode 1 of Crazy theories.txt 27 Mar 2013 | 10:15 am
Because I work in technology, people are often surprised that I spend 2 weeks a year living in the 16th Century. The first episode of a new Podcast by Jonathan Deamer and I explains why. What is Ken...
Awesome Foundation – Liverpool Chapter 23 Mar 2013 | 05:50 pm
There’s not enough awesomeness in the universe. Don’t get me wrong, there’s quite a lot. But we could do with a bit more. That’s why we’re lucky that Tim Hwang set up the Awesome Foundation a few ye...
Four ways we’ll help WhipCar if they tell us what went wrong 14 Mar 2013 | 11:36 am
It’s as if your best friend had suddenly died and nobody would tell you how. Heart attack? Car crash? Murder? This time the afflicted isn’t a person, but a startup called WhipCar. The idea of WhipC...
Why did we love the giants coming to town? 11 Nov 2012 | 03:52 am
Taller than houses, the uncle passes the top of a street in Anfield, Liverpool Earlier this year, giants came to Liverpool. I was rapt. Addicted. Each day I woke my girlfriend early. A morning taxi...
Mapping the product/market space – an hallucination 25 Jul 2012 | 02:40 pm
Imagine a vast multi-dimensional space. Each point of it represents a specific need that a specific person has, an iota of utility. The dimensions represent crazy things… Is the need in Africa or in...
Heroku’s early history: 4 home pages that made $212 million 6 May 2012 | 09:24 am
I decided to investigate Heroku’s early years. You can learn a lot from even quite recent tech history (see my previous article on version control). My tool? The Internet Archive. It’s an elephant t...
product == market 4 Apr 2012 | 04:59 pm
At mySociety‘s annual retreat I gave a lightning talk about how I’ve come to realise that products and markets are the same thing. I’d originally intended it to be a blog post, so here you are. It’s ...
Do epic shit! On being the first friend of DoESLiverpool 23 Mar 2012 | 09:36 am
Today’s audio blog is about the excellent DoESLiverpool, and why you should be their friend too. listen to ‘Do epic shit’ on Audioboo Being a friend (who does epic shit) of DoESLiverpool costs £9 a ...
