Jbarasoftware - jbarasoftware.com - Gainsight
General Information:
Latest News:
Upcoming Webinar: Customer Success Management & Sales – A Question of Relationship 27 Mar 2013 | 10:31 pm
Are you struggling with how to align your Customer Success Management role with Sales? You’re not alone. There are few absolutes when it comes to Customer Success Management. The definition [...]
JBara Chief Customer Officer, Dan Steinman: Now What? 26 Mar 2013 | 06:00 pm
In my last post, I think we addressed the question of whether Customer Success is changing. Of course it is. In fact, in many ways, it’s not so much changing [...]
JBara Chief Customer Officer, Dan Steinman: Is Product Usage the Holy Grail? 12 Mar 2013 | 06:00 pm
For many, the thinking is that there’s a lot of customer information out there that might have some minimal value, but if you could just get a handle on how/if [...]
JBara Chief Customer Officer, Dan Steinman: Customer Success – How Hard Can That Be? 5 Mar 2013 | 08:00 pm
“So what if there are applications being built for Customer Success? That certainly doesn’t make them necessary. I mean, c’mon, how hard can it really be? It’s not like Finance [...]
Upcoming Webinar: The Hidden Dangers of Survey Bias 1 Mar 2013 | 07:10 pm
Perhaps the topic most inquired in the field of surveys, especially customer satisfaction surveys, is response rates. What’s a good response rate? What is sometimes missed is the response rate [...]
JBara Chief Customer Officer, Dan Steinman: 2013 – The Year Customer Success Applications Go Mainstream 26 Feb 2013 | 08:00 pm
2013 is the year Customer Success applications go mainstream. No doubt about it. SaaS companies are growing up rapidly and, every day, more of them are hitting that tipping point [...]
The Best Salespeople Are Happy Customers 4 Feb 2013 | 11:15 pm
At JBara, our proudest accomplishment is our amazing list of customers. If you were planning out a startup company and imagining success, you’d probably feel pretty guilty if you dared [...]
Upcoming Webinar: Customer Retention = Customer Success 31 Jan 2013 | 12:39 am
Who Should Attend: SaaS/Cloud CxO’s, Customer Success Management and Marketing Professionals Attracting new customers will cost your company 5 times more than keeping an existing customer. Failing to...
Upcoming Webinar – Best Practices in Surveys 13 Dec 2012 | 12:28 am
Best Practices in Surveys for World-Class CustomerSuccess Management. Who Should Attend: SaaS/Cloud CxO’s, Customer Success Management and Marketing Professionals Implementing a successful customer...
JBara Chief Customer Officer, Dan Steinman, discusses Tracking Customer Success ROI 10 Dec 2012 | 11:05 pm
Perspective, in any business, is a valuable asset. From time to time, I find it valuable to share the ideas of colleagues with interesting perspectives on the functions of Customer [...]
