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Managing Transformation at Local Gov Strategy Forum 23 Aug 2011 | 01:57 am

In this video, keynote speakers and session hosts at the most recent Local Government Strategy Forum discuss the constantly changing Local Authority landscape and look forward to the next forum.

Prepaid cards: helping Local Government halve payment costs 19 Jul 2011 | 10:52 pm

Find out how Havering and Lewisham councils are slashing payment processing costs by more than 50 per cent using prepaid cards to distribute allowances and benefits.

Automating office mail to save councils millions a year 27 May 2011 | 10:07 pm

With the OGC identifying an £850m annual spend on sending mail directly from offices across the country, we look at how councils can cut this cost by up to 45%.

Telehealth: Helping councils deal with austerity 19 Apr 2011 | 11:51 pm

With demand for adult care rising and funding falling, telehealth can save millions of pounds annually by preventing hospital admissions and helping councils to reduce the burden on social care servic...

More efficient customer contact: driving savings and satisfaction 12 Apr 2011 | 09:21 pm

Watch this video to find out how a Customer Contact Platform from Asidua is enabling a true end-to-end solution that improves customer satisfaction and enables self-service, reduces the burden on cont...

Southwest One to save £200m with Strategic Procurement Service 5 Apr 2011 | 03:54 am

Revolutionary shared services provider Southwest One is on its way to saving around £200 million over 10 years through a Strategic Procurement Service for Somerset County Council, Taunton Deane Boroug...

Preventing workplace violence with personal alarm system 28 Mar 2011 | 09:46 pm

This video demonstrates how staff in Milton Keynes are tackling violent episodes and providing better services in safer working conditions using the Pinpoint personal alarm system.

Southwest One shared contact centre saves cost and improves satisfaction 1 Mar 2011 | 11:48 pm

To provide a single point of access to council services and reduce cost, a shared customer contact centre has been established by Southwest One – a joint venture between Taunton Deane Borough Council,...

David Parsons LGA on smart technology transforming council productivity 24 Feb 2011 | 11:26 pm

In this interview, David Parsons, Chair of the LGA Improvement Board provides best practice examples of how to use the latest technology to transform council services and raise productivity, for examp...

Driving savings with better IT asset management 15 Feb 2011 | 10:38 pm

With IT a critical focus area for efficiency savings, councils can save significant amounts of money by more effectively tracking and managing their IT estates using a Configuration Management Databas...

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