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More Operators Discovering The Dark Side of Yelp 5 Aug 2012 | 06:42 pm
Join the forum discussion on this post Owners of some small businesses here say they’ve been pressured by Yelp when the consumer review site’s screening system displays disproportionately negative rev...
Comparison Of QSR Chains Using Social Media 2 Aug 2012 | 01:02 am
Source: Unmetric Email Us: Info at SummersHG.info or for a free consultation, call me at 888-9988-SHG(744). Comparison Of QSR Chains Using Social Media Summers Hospitality Group Worldwide Email Us: I...
Questions From Operators: Making People Care 1 Aug 2012 | 11:12 pm
Join the forum discussion on this post Q: “What can you do to make people care about delivering better service?” A: “Nothing.” [Could be service, food, sales, profits, cleanliness, organization, manne...
Five Easy Pieces Theory 1 Aug 2012 | 11:06 pm
The Five Easy Pieces Theory illustrates your concern for the quality of the guest experience. We gladly go out of our way to provide a level of hospitality that is personal, meaningful and unique. The...
Questions From Readers: What Else Can I Do But Discount? 31 Jul 2012 | 11:12 pm
Join the forum discussion on this post Question: Since most loyalty programs involve some sort of comp (discount) what do you propose instead as the incentive? Answer: Whatever they want – except my m...
10 Things I Do Differently 31 Jul 2012 | 01:31 am
I don’t do ‘cookie cutter’ programs. Most consultants or ‘coaches’ will offer you the same product, calibrated the same way, used on every ‘client’ they have ever come across. It’s amateurish in the l...
Starburst Play Theory 30 Jul 2012 | 11:11 pm
The Starburst Play Theory demonstrates that a team can achieve its results with well executed play. To achieve these results, all players must understand the goal, plan and be properly trained and gui...
Q&A with Gary Vaynerchuk – Nordic eCommerce Summit 201 28 Jul 2012 | 07:39 pm
Email Us: Info at SummersHG.info or for a free consultation, call me at 888-9988-SHG(744). Q&A with Gary Vaynerchuk – Nordic eCommerce Summit 201 Summers Hospitality Group Worldwide
The High Price of Uncertainty 27 Jul 2012 | 11:45 pm
Join the forum discussion on this post Is uncertainty really stymieing growth? The leaders of Fortune 500 companies are sitting on trillions in cash awaiting clear indicators of where the economy is ...
Hotel Sales Social Media Extravaganza 27 Jul 2012 | 06:38 pm
Join the forum discussion on this post Hot 100 Gems You Tell Your Sales Team With 5 Social Media Tips to Make You Rich Here are the Hot 100 Gems You Tell Your Hotel Sales Team to Build the Ultimate ...
