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Five Ways Using Global Response as Your Healthcare Contact Center Can Help You Manage Policyholder Service Under the Affordable Care Act 12 Jul 2013 | 07:18 pm
As the Affordable Care Act (ACA) becomes the law of the land it is becoming clear that health insurance companies will require a renewed focus on policyholder service. Working with a partner like Glob...
Your Busy Season’s Beginning, Theirs Is Ending—A Perfect Match 27 Jun 2013 | 01:45 am
A counter-seasonal call center strategy is the key to cutting costs, rapid ramp-up and increased customer satisfaction. If you’re in a highly seasonal business, consider your business cycle and look ...
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Call Center Outsourcing Service - Pros and Cons bposervices-cleave.blogspot.com 17 May 2011 | 03:30 am
Normal 0 Many mediums to large sized businesses are shifting towards outsourcing customer service operations. As a result, many call centers are known as 'customer care centers' 'contact centers' or...
GSS Philippines Call Center Info callcenter.mixph.com 9 Dec 2012 | 09:37 am
GSS Philippines: A global call center based on Philippines. Ask for free quote on inbound and outbound call center outsourcing services. Services Offered Call center outsourcing Inbound Call Center Se...
Integra Call Center Info callcenter.mixph.com 27 Dec 2012 | 07:13 pm
Integracallcenter.com provides affordable call center outsourcing services for the small and mid-sized businesses. Our 24/7 call answering services are highly managed and enrolled with the qualified p...
A Guide on Call Center Outsourcing callcenterworx.com 3 Dec 2011 | 04:34 am
Call center outsourcing involves a business or organization partnering with a call center provider who manages their telemarketing campaigns. The call center provides the of call center agents who are...
Offshore Call Center Outsourcing watu-abang.blogspot.com 19 Apr 2011 | 07:42 pm
Thank you for the progress of communication technology has enabled the company to save big money on call centers. Today, companies use call centers and now they are considered one of the most economic...
Customer Service 2.0 With SalesForce Service Cloud callcenterblogger.com 24 Oct 2009 | 07:36 pm
Customer Service 2.0 is the most appropriate term I could describe this new call center platform Service cloud delivered by the geeks at Salesforce. After watching the video embedded below, I felt lik...
Call Center Agent – Service With A Smile callcentergal.com 22 Sep 2011 | 01:50 pm
Working in a call center is just like working for any other industry. You always have to be ready to serve with a smile. This friendly tone brings out all the good things in the call. From the moment...
Oct 18, Outsourcing of Customer Service and Call Centers, what's the buzz? customerservicepoint.com 19 Oct 2011 | 07:52 am
The buzz is all about customer service and call center outsourcing, also known as BPO (Business Process Outsourcing). However, the subject is not without controversy...
Oct 18, Outsourcing of Customer Service and Call Centers, what's the buzz? customerservicepoint.com 19 Oct 2011 | 03:52 am
The buzz is all about customer service and call center outsourcing, also known as BPO (Business Process Outsourcing). However, the subject is not without controversy...
Customer Service 2.0 With SalesForce Service Cloud callcenterblogger.com 24 Oct 2009 | 03:36 pm
Customer Service 2.0 is the most appropriate term I could describe this new call center platform Service cloud delivered by the geeks at Salesforce. After watching the video embedded below, I felt lik...