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joelonsoftware.com – Joel on Software

Victory Lap for Ask Patents 23 Jul 2013 | 12:55 am

There are a lot of people complaining about lousy software patents these days. I say, stop complaining, and start killing them. It took me about fifteen minutes to stop a crappy Microsoft patent from ...

Free as in Fortune Cookies 1 May 2013 | 01:42 am

Trello has been out for less than two years and it’s been growing like wildfire. We recently hit 1.5 million members, of whom about 1/3 perform some action every month, and our MongoDB database now co...

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Affiliate Marketing Tips – 5 Small Business Tips to Improve Customer Happiness promediablog.com 10 May 2011 | 01:46 am

One of the most critical aspects of a growing & profitable affiliate marketing business is customer service. We often do not realize how powerful a “happy customer” could be and, on the other side, ho...

5 Tips for Good Customer Service zaplee.com 29 May 2012 | 10:25 pm

It doesn’t matter how good your product is or how hard you work if you don’t have good customer service. This is particularly true when you are running a small business, like many of Zaplee’s cloud ca...

Top 25 Success Secrets – Customer Service back-links.org 9 Nov 2010 | 03:41 am

Well, we have finally made it to number 1 in our top 25 countdown…customer service. I don’t know if this comes as a surprise to you or not but don’t worry…after you are done reading this article, you ...

Offering Superior Customer Service for Improved Sales thecloseoutindustry.com 25 Nov 2011 | 11:11 am

Offering superior customer service is a desirable goal for any wholesale product provider, but why is it that few manage to actually deliver on this promise? Beyond uttering the basic greetings of hel...

What happened to GoDaddy sbenco.com 24 Dec 2011 | 06:45 am

Go Daddy Scores big on my latest check of web hosting environments. I have always enjoyed customer service as being one of the best in the business, but previously, hosting performance has lacked. Eve...

vtiger CRM added to osalt.com osalt.com 7 Apr 2011 | 04:45 am

VTiger CRM (customer relationship management) is software intended for small and medium sized businesses that have a need to manage their customer base, customer service, marketing department and othe...

Your customer service really is excellent. R. B. Mount Shasta, California merchantexpress.com 10 Dec 2010 | 06:45 am

“It’s my belief that Merchant Accounts Express is one of the very rare companies in the merchant account industry acting with full integrity and honesty… I literally spent several months wading throug...

Freedom to Move: The Apple® iPad as Your Management Console. interactiveticketing.com 14 Feb 2012 | 06:20 pm

Freedom to move using the Apple® iPad as your Management Console. With our management tools for Apple iPad, you can look up orders, handle customer service, and review sales information from a single...

Photobucket plugin issues – fixed! guidingvoices.wordpress.com 4 Sep 2010 | 04:38 am

UPDATE 9.03.10: 2 hours after we wrote this blog, Photobucket responded that they have fixed the problem! We are impressed with their great customer service We will be enabling the media plugin soon a...

Our Startup’s Secret Weapon davidcancel.com 9 Jun 2011 | 09:14 am

Looking back at the last 1.5 yrs since we started Performable, one thing is very clear: the single best decision we ever made was to make customer service everyone’s job. Everyone on the team is assi...

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