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No Feedback Too Small: A 3-Step Guide to a Better Call To Action 24 Jul 2013 | 11:22 am
You want to listen to your customers, but how do you get them to initiate the conversation? We’ve all seen the sticker on the back of semi trucks that says, “How’s my driving?” Some of us have even ca...
Text the President of the United States 25 Jun 2013 | 09:24 pm
Have a question for President Obama? Don’t you wish you could just text him? What? You don’t have his number in your phone already? DoSomething.org has set up a special number so you can text the Pr...
Chefs at Aspen Food & Wine 2013 Read their Restaurants’ Yelp Reviews 25 Jun 2013 | 12:56 am
We’ve showcased dramatic Yelp review readings before. Hilarious! At the Aspen Food & Wine Classic, Eater took the Yelp dramatic readings one step further by asking chefs to read bad reviews of their...
Getting Help from Yelp 29 Apr 2013 | 01:59 am
Businesses are finding that the reviews and complaints on Yelp are fertile ground on finding ways to improve their businesses. Ellis Island, a Las Vegas casino, once closed its craps tables on weekend...
Our First Service Trophy Presented to Serendipity Cafe 28 Apr 2013 | 11:24 pm
On Friday, we presented our first Founder’s Vision Service Award to Serendipity Cafe and Lounge, right here in Seattle. Jennifer Young (owner), John, and Jeremy presenting the trophy at the cafe. The ...
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Customer Feedback: Are We All Chasing the Great White Whale? 26 Apr 2013 | 09:12 am
Customer feedback. Are we doing it right? We spend so much time creating comment cards, and coming up with survey questions so that we can better understand what our customers want. Try googling “comm...
Yelp’s 100 Million Unique Visitors – An Infographic 29 Mar 2013 | 08:57 pm
Yelp recently released an infographic showing an interesting breakdown of not only the reviews and businesses affected, but also some insight into who is using the service. The top 3 types of busi...
Love or Hate Yelp – 3 Reasons You Must Claim Your Business’ Profile 29 Mar 2013 | 08:45 pm
I talk to business owners on the regular, and if there is one word that always sparks a conversation, it’s Yelp. There is a lot of controversy swirling around this company that originally launched in ...
Avoid Cliché Interactions With Customers 29 Mar 2013 | 10:27 am
It starts with, “Hi, my name is Jordan, and I’ll be your server tonight.” When your customer asks, “What’s good here?” the server replies, “Everything.” After the food arrives, the server asks, “How’s...
