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How Are You Doing With Accomplishing Business Goals? 22 Aug 2013 | 11:10 pm
Anyone who manages a business understands the challenge of balancing the day-to-day operation while keeping the vision, strategy and business goals moving forward. The day-to-day management issues as...
8 Steps for Creating a Customer Service System 15 Aug 2013 | 06:50 pm
Have you ever interacted with an organization that provided great service in one area and terrible service in another? How can there be such a cultural disconnect in the service that is provided by t...
5 Benefits of Training Employees 31 Jul 2013 | 07:04 pm
Employee training is something that many organizations struggle with. There are issues with adequate resources for curriculum development, facilitating the training and the down time associated with ...
Types of Business Organizational Structures 24 Jul 2013 | 07:10 pm
Large or small, every organization should operate with a defined organizational structure. A well thought out and strategic business configuration clarifies reporting relationships and supports good c...
How Can a Legitimate Business Compete Online? 16 Jul 2013 | 06:50 pm
If you are like most small businesses, you have come to realize the importance of the internet and ranking in the search engines. Like it or not, Google is the largest search engine and carries the b...
How to Turn Customer Satisfaction into Customer Loyalty 10 Jul 2013 | 06:28 pm
Organizations that understand the importance of happy customers, need to think strategically in order to build a loyal customer base. Successful organizations have learned that there is a difference ...
Managing Customer Expectations 2 Jul 2013 | 01:32 am
A customer service strategy is the best first step in creating a culture that supports great customer service. This includes having a good understanding of who your customers are, what they want and ...
12 Characteristics of Effective Leadership 24 Jun 2013 | 10:59 pm
Leadership is one of those terms that is often used interchangeably with other management terms but is defined as: the ability to lead; an act or instance of leading; guidance; direction. The term ...
Sample Business Telephone Script 19 Jun 2013 | 10:45 pm
Great Customer service is critical for achieving desired business results. When someone calls a business for the first time they are providing the perfect opportunity to make a lasting first impressi...
3 Performance Management Tactics 12 Jun 2013 | 11:12 pm
Performance management can be one of the most challenging aspects of a manager’s job. But when done strategically, and with an end in mind, it can be a positive and even rewarding experience for the m...
