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7 Warning Signs A Business Doesn’t Care About You 15 Aug 2013 | 09:00 pm
Recently, a friend of mine had a fairly bad experience trying to get permanently scarred…OK, really she felt the sting of bad customer service from numerous tattoo parlours. I encourage you to read he...
The 3 Laws of Las Vegas Customer Service 7 Aug 2013 | 07:21 pm
Vegas, Baby! Vegas. It has been 12 long years since I visited “Sin City” and it was about time I gave it another whirl. I’m older. I’m wiser. (hopefully) And I’m a lot more observant about customer se...
A New Service Model: Customers Serving Customers 3 Jul 2013 | 08:02 pm
Is the answer to better service found in customers serving customers? I get approached by quite a few individuals and agencies that are interested in guest blogging here. I’d say 99% of them have neve...
A Little Effort Can Have a Major Impact on Customers 29 May 2013 | 09:32 pm
Ever since starting this blog, oh so many moons ago, I’m frequently talking with my friends and family (and often strangers) about the impact on customers of good/bad service and what exactly is a gr...
GoodLife Fitness: Quitting the Gym 22 May 2013 | 12:14 pm
There comes a time in every man or woman’s life where they need to make a change. They need to take that step to end a relationship so they can move on to something else, whether for the better or for...
Amy’s Baking Company – Do Not Try This At Home 15 May 2013 | 09:29 pm
I’ve always liked the saying, “customer service is how a business shows how much it cares about its customers.” Not sure who said it (I Googled) but let me know if you know. But what about a company t...
Can Self-Service Be Good for the Customer Experience? 1 May 2013 | 12:35 pm
The move for business to adopt more self-serve methods has been happening for a while. Gas stations, ATMs, check out counters… But I’m wondering if this is good customer service? If you define that se...
Customer Experience: Shaw Cable Strike 2 24 Apr 2013 | 08:01 pm
How can a bad customer experience with Shaw Cable go from good to “WTH?” Answer: pretty quickly. Recently, I had a bad service experience with Shaw Cable where a bill I received was three times the am...
Waking Up to Great Customer Service from Island Sleep 17 Apr 2013 | 09:07 pm
I always love when someone HAS to tell me a great customer service story. You know why? It never happens. OK, maybe once or twice but the “norm” is to be dissatisfied. That’s why when Sean Smith said ...
Shaw Cable Customer Service Communication: What Should Be Shared? 11 Apr 2013 | 08:44 pm
Shaw Cable has come in and out of my life over the years. One of the perks of not being locked into a contract is that I can come and go as I wish. And I do. Sometimes it’s for economic reasons. Somet...
