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Touchpoint Measurement 101 Part II: Effective Methods for Measuring Touchpoints 26 Jul 2013 | 07:25 am
This is the second post in Touchpoint Dashboard’s series on touchpoint measurement. If you did not yet read the first part, which focused on the importance of touchpoint measurement and why companies...
Bryan Surface Joins Touchpoint Dashboard Executive Team 28 Jun 2013 | 02:42 am
WICHITA, Kan., June 27, 2013 – Touchpoint Dashboard, LLC (TouchpointDasboard.com), a leading provider of customer experience management software, today announced that Bryan Surface has been named Exe...
Touchpoint Dashboard partners with TNS, expanding the global reach of its Customer Journey Mapping software 19 Jun 2013 | 12:06 am
WICHITA, Kan., June 18, 2013 – Touchpoint Dashboard, LLC (TouchpointDasboard.com), the leading provider of customer experience management software, today announced a new partnership as it further exp...
Touchpoint Measurement 101 Part I: Everyone’s Talking About It. Why’s It So Important? 11 Jun 2013 | 09:11 am
Editor’s Note: For our “Touchpoint Measurement 101” series, we’ve tapped the knowledge of several customer experience experts, including Arcadio Roselli, CEO of Service Evaluation Concepts. Mr. Rose...
Transavia.com and Touchpoint Dashboard – Mini Case Study 15 Apr 2013 | 01:30 am
About transavia.com & VoC Klantreizen Netherlands-based transavia.com is a low cost airline that offers charter and scheduled flights to more than 90 popular destinations around Europe and to the Medi...
Using Your Touchpoint Map as a Customer Experience & Brand Standards Training Tool 21 Mar 2013 | 07:34 am
I was looking at a post I wrote a while back titled, “Finding Your Buried Treasure Points with a Touchpoint Map.” The gist of the post focused on how to best go about identifying our “Treasurepoints” ...
Goldilocks & The Customer Journey Map – Finding a Map View That’s Just Right For You 27 Feb 2013 | 05:04 am
You may never have thought to compare customer journey mapping with Goldilocks and the Three Bears, but just follow along… Earlier this week, I read a blog post on business2community.com titled, “Choo...
Check out our latest whitepaper 27 Jan 2013 | 02:24 am
As you begin the process of mapping your customers’ and your employees’ journeys, you might be looking for some tools and resources to guide you along the way. While Touchpoint Dashboard clearly provi...
Predictions, Predictions, Predictions 5 Jan 2013 | 07:41 pm
It’s that time of the year again. People are making resolutions and predictions for the New Year. Have you made yours? We’ve seen a ton of them float across our desks, and we thought it would be handy...
Common Challenges of Journey Mapping 27 Dec 2012 | 08:18 am
A couple weeks ago, we hosted the weekly #CXO Chat on Twitter. Our first post inspired by that week’s chat was about Using Journey Maps to Tell a Story. Today, we’ll share some of the common challenge...
