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Travelport Breaks Ranks and Agrees to Integrate AA Direct Connect 13 Mar 2013 | 11:15 pm
Today’s Travelport /American Airlines announcement marks a watershed moment in airline travel distribution. Over the last six months the two camps seemed to be solidifying their positions. On the airl...
The Future of Travel Distribution – Presentation at Farelogix Media Day 20 Feb 2013 | 04:09 am
I was in Miami last week attending the Farelogix Media Day. My presentation entitled The Future of Travel Distribution can viewed via SlideShare. Part of my presentation discussed how competing con...
The Impact of Mobile OS on Travel Distribution 1 May 2012 | 10:12 am
The approaching wave of mobile OS travel buttons (Apple iTravel, Google Travel, Bing!Travel Mobile) need to be viewed within a historical context of travel distribution. At the heart of these efforts ...
How Can Regional TMCs Adapt to New Financial Models? 1 May 2012 | 08:19 am
The corporate travel market has always been a bit of a paradox. Non-travel industry observers might assume that the big four Travel Management Firms (TMCs) – American Express, Carlson Wagonlit, BCD Tr...
How OS Travel Buttons (iTravel, Google Travel) Will Change the Mobile Travel Landscape 9 Mar 2012 | 09:31 am
It has been nearly 2 years since Apple filed the patent for iTravel, a comprehensive effort to capture the full cycle of travel booking, itinerary management and airport check-in. Last spring, Google ...
Why Voice Interaction Will Change Mobile Travel 1 Feb 2012 | 10:34 am
Last year I completed a number of intense research projects on mobile travel trends. This includes two reports for Amadeus -Navigating the Airport of Tomorrow and The Always Connected Traveler: How Mo...
Privacy versus Personalization 7 Dec 2011 | 11:49 am
Most agree that an important trend in e-commerce is personalization. This is even more essential in the mobile environment where location, context and personalization form the cornerstone for mobil...
Where in the World is Norm Rose? 2 Dec 2011 | 09:38 am
With all due respect to the classic children’s TV show and game Carmen Sandiego, I have borrowed the show’s tag line having just completed a grueling travel schedule that took me to London, Washington...
Google Flights 14 Sep 2011 | 09:14 am
The much anticipated integration between ITA Software and Google arrived today with the launch of Google Flight search. The most visible enhancement in this new interface is the instant loading of...
Leisure Travel Distribution 2004, Today and Tomorrow 17 Aug 2011 | 05:24 am
In 2004, I authored and published in conjunction with PhoCusWright a study entitled “Selling Complex Leisure Travel Online- Focus on Dynamic Packaging”. This research described an emerging leisure ...
