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How to Make Things Happen – Ask “What’s My Next Action?” 29 Jun 2013 | 04:44 am

In large organisations things get forgotten all the time. Whether it’s sending a business proposal to a prospect or making a follow up call, the cost of that missed opportunity can be huge. Have you e...

How Well Do You Know Your Business Model 16 Jun 2013 | 03:21 pm

Many business owners and senior managers, if asked, admit to having a great understanding of their business model and the market in which it operates. In reality, most have a startlingly shallow under...

How Well Do You Know Your Business Model 16 Jun 2013 | 03:21 pm

Many business owners and senior managers, if asked, admit to having a great understanding of their business model and the market in which it operates. In reality, most have a startlingly shallow under...

Customer Service and Profit are Complimentary 17 Dec 2012 | 03:29 pm

Customer Service and Profit go hand in hand. Many people think that to do well at one means reducing the other. They could not be more wrong. To see why, look no further than restaurants in your own t...

Customer Service and Profit are Complimentary 17 Dec 2012 | 03:29 pm

Customer Service and Profit go hand in hand. Many people think that to do well at one means reducing the other. They could not be more wrong. To see why, look no further than restaurants in your own t...

Ten Top Leadership Tips 3 Dec 2012 | 04:40 pm

To be an effective leader, one must take responsibility for the actions of their employees. There is a distinct balance that must always exist between both leading and supporting one’s staff. Over tim...

Three Leadership Lessons From History’s Great Chief Executive Officers 2 Dec 2012 | 03:19 am

Some people are born leaders. Their natural inclination is to step boldly forward and bring people along for their ride. They’re masters at realizing their vision – they see opportunity where other pe...

Dealing with Employee Motivation Issues 22 Nov 2012 | 02:57 pm

When employees are enthusiastic and motivated, they will care more about your company and the job that they’re performing—they will do better work. This is logical—it is common sense. But research has...

How to Become the Project Manager Who Delivers Quality Results On Time 19 Nov 2012 | 06:00 am

A business process combines many different projects to be handled at a time. Neither the business owner nor all employees are capable to handle these projects prudently. A project manager is a profess...

Honesty Is the Best Policy and the Only Option 15 Mar 2012 | 10:30 pm

In all parts of all organizations, honesty is the best and only option. Whether you’re dealing with a customer, colleague or a supplier, you should never, ever, do anything dishonest. Seems like simp...

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