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Best in Practice 10 Aug 2012 | 12:00 am
Your reputation for providing quality customer service matters. In fact, as our latest infographic illustrates, the importance of providing great customer service is two fold: you need it to maintain ...
Zendesk API v2 9 Aug 2012 | 12:00 am
YourTrove, an online service for developers, conducted a survey last year asking what they consider to be the biggest pain points in API development. The responses included out-of-date, unreliable doc...
Zen Master Webinar Series: Q&A with Customer Service Expert Dennis Snow 8 Aug 2012 | 12:00 am
Our next Zen Master Webinar will feature author and customer service expert Dennis Snow. A consultant with over 20 years experience working at the Walt Disney World Company, Snow has been helping comp...
Toasting with Tinnies Down Under 6 Aug 2012 | 12:18 am
Zendesk’s Australian team are raising their ‘tinnies’ to toast the end of Dry July – a fundraising initiative that has seen them give up the grog for a whole month to support adults living with cancer...
Tip of the Week: User and Organization Tagging 4 Aug 2012 | 12:00 am
All customers are important, but every business has their VIPs: maybe it’s a big account, maybe it’s the paid users on your freemium product, or maybe you just want to make sure tickets from some peop...
Zendesk Gives a Hoot 31 Jul 2012 | 11:00 pm
We love it when our partners keep amazing us with new integrations that help make our customers’ lives simpler. Today the social media dashboard HootSuite is introducing an updated Zendesk app plugin ...
Tip of the Week – The Feedback Tab 28 Jul 2012 | 03:13 am
The Zendesk Feedback Tab is essentially a miniature version of the Web portal. It can be embedded in any web site, including your Zendesk help desk. Also, it can be configured to allow your end-users ...
10 Interview Questions for Hiring Great Customer Service Reps 26 Jul 2012 | 12:00 am
Providing memorable customer support sets you apart from your competition. But to make that happen, you have to build a customer support team that has the skills and temperament to effectively solve y...
Six Major Customer Service Trends: Part 1 of 2 24 Jul 2012 | 05:16 am
Today’s guest blogger is Micah Solomon, a customer service and marketing keynote speaker and consultant. His latest book is High-Tech, High-Touch Customer Service. Micah is a keynote speaker for Zende...
Zen Master Webinar Series: The Proven Path to Delighting your Customers 20 Jul 2012 | 12:00 am
The customer service game has changed and finding the right approach to building a strong service culture for your company can be difficult. But no matter how your company operates, the same basic bui...
