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Austrian Broadcasting company uses ITSM software to monitor transmitters at nearly 450 sites nationw 18 Jun 2013 | 05:16 pm

ORS, (Austrian Broadcasting Services) has chosen IT service management software developed by iET Solutions to centralize all the information needed to monitor and manage its national network of transm...

Asklepios iET ITSM deployed to ensure reliable 19 Apr 2013 | 08:30 pm

  Click here to view PDF (750Kb opens in a new window).     (17 words in article)

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ITIL Süreçleri webadam.com 21 Apr 2012 | 10:51 am

Information Technologies Infrastructure Library v3, bilgi sistemleri ile ilintili konularda operasyon yönetimini en etkin ve verimli şekilde kurmanın yöntemlerini belirten dünyaca kabul görmüş bir pra...

IT Service Management amicidellabiblioteca.info 2 Aug 2011 | 04:36 am

A common question when talking to clients is: what training does my staff need in IT SM and does that mean ITIL? So where do you start? The first question to be answered is: what are you trying to ac...

Установка OTRS 3 на CentOS 6 c LDAP metalcandy.ru 19 Nov 2011 | 01:05 pm

{yootooltip title=[OTRS] width=[300] ticky=[1] mode=[trigger]} {/yootooltip} является ведущим открытым исходным кодом службы инноваций и включает в себя набор Help Desk, ITIL ® - совместимые управлени...

IT Service Management (ITSM) Strategy Templates securityprocedure.com 14 Jun 2010 | 10:40 am

Download Free ITIL/ITSM IT Service Management Strategy Templates 1 Service Management Framework 1.1 Background The IT community continually seeks to develop best practice IT management processes to...

Incident Management Workflow Image ithelpdesksoftware.com 16 Feb 2012 | 11:30 pm

Aloha help desk technicians, This afternoon, while browsing through the internet, I noticed lot of upcoming websites making purposeful attempts at simplifying ITIL and even adding a touch of humor. ...

itSMF France adeli.org 12 Jan 2012 | 11:31 pm

Information Technology Service Management Forum Association, ayant pour objectif premier de promouvoir les bonnes pratiques de la gestion informatique (ITIL©). Le chapitre français, l'itSMF Fran...

ITIL tpit.de 7 Jul 2004 | 07:54 pm

Die IT Infrastructure Library (ITIL) ist eine Sammlung von Publikationen, die eine mögliche Umsetzung eines IT-Service-Managements beschreiben und inzwischen als De-facto-Standard hierfür gilt.

Problem Management tpit.de 7 Oct 2006 | 05:27 am

Das Problem-Management ist einer der Prozesse für IT Service-Management nach ITIL. Über das Problem-Management werden unbekannte Ursachen für tatsächliche und potentielle Störungen (Incidents) innerh...

ManageEngine Voted Best Help Desk Solution comparehelpdesk.com 1 Mar 2011 | 09:13 am

ManageEngine announced that its ITIL-ready service management solution was named the best Help Desk product by readers of the leading Windows Networking resource site. The ManageEngine ServiceDesk Plu...

The Credit Crunch, how can ITIL Help? africanedevelopment.org 1 Nov 2011 | 08:15 pm

The Credit Crunch, how can ITIL Help? As many of you are aware, the ITIL methodology provides a framework for organizations toimplement Best Practice thus leading to efficiencies primarily within the ...

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