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The Rise of Social TV 22 Aug 2013 | 08:46 pm
As I write this, I am watching season 4 of Archer back to back while simultaneously Tweeting on my iPhone, so it’s all the more apt that this post is about the rise of social TV and second screen. La...
Social Media Analyst 20 Aug 2013 | 04:48 pm
About Tempero Our Culture: Managing Social Media 24/7 Tempero is a social media management company providing services in online moderation, social media insight and engagement for major brands such....
Spanish Moderator 20 Aug 2013 | 04:36 pm
The role of a moderator is to check user-created content on websites, forums and social media profiles belonging to Tempero’s clients, editing or removing any content deemed offensive, illegal or othe...
A guide To Managing Online Negative Product or Service Reviews 19 Aug 2013 | 03:23 pm
As brands are only too aware, there has been a radical shift in control from brands to consumer since the rise in social media and ubiquitous online accessibility. It’s no longer good enough to have g...
Should Brands Remove Negative Reviews? 19 Aug 2013 | 02:51 pm
This is a case we recently came across that we thought was worth documenting to illustrate how managing negative user reviews badly can attract many more negative comments, over a much longer period, ...
How Moderation Can Create A Safe Online Space 9 Aug 2013 | 04:15 pm
Last week I wrote a post on my personal blog about the practicalities of how a one-click report abuse button for Twitter might work. As a professional moderator I thought I might be able to offer a co...
How To Keep Children Safe Online 8 Aug 2013 | 07:48 pm
The importance of safety online has never been a hotter topic, what with the recent vitriolic Twitter abuse of Labour MP, Stella Creasy, and writer and campaigner, Caroline Criado-Perez. And if adults...
Social Media Week London 2013 7 Aug 2013 | 03:46 pm
Social Media Clinic at Tempero We had our 10th birthday this year, and collectively we have more than 100 years of Social Media expertise. That’s a lot of years and a lot of experience. We like noth...
The Tempero Tattle: July 2013 2 Aug 2013 | 08:36 pm
In a glorious month where the relentless heat of summer has punished my not insubstantial face by turning it a deep shade of burnished crimson and my axillary perspiration has permanently defaced my c...
Banning swearing online: a step too far? 2 Aug 2013 | 04:18 pm
Apparently banning trolls from social networks isn’t good enough for some people. Russian politician, Yelena Mizulina, also chairperson of Russia’s Committee for Family, Women and Children, is campaig...
